TracknFix
TracknFix makes it easy for anyone patients, visitors, or staff to easily report issues, where and when they happen. With a simple QR code scan, issues are logged, routed, and resolved fast.
TracknFix – From Report to Resolution in One Scan
Empower patients, visitors, and staff to report issues instantly with a simple QR code scan.
TracknFix connects feedback directly to the right team, improving response times, communication, and overall facility performance.
What you get
Instant Feedback Loops
Enables patients, staff, and visitors to communicate directly with EVS, maintenance, or nursing teams, no more lost messages.
Faster Response Times
Reduce downtime and improve service quality with automatic routing and notifications.
Powerful Reporting
Identify hot spots, recurring issues, and performance metrics such as time to respond and time to resolve.
Flexible Setup
Place washable QR stickers or table tent cards anywhere, patient rooms, restrooms, waiting areas, meeting spaces, and more.
How It Works
- Scan the Code
Each room or area has a unique QR code that captures its exact location. - Submit the Issue
Patients, staff, and visitors select the issue type, add notes or photos, and submit. - Automatic Routing
The system instantly notifies the right department or person responsible for resolution. - Track Progress
Managers can monitor issue status, response time, and recurring trends through real-time dashboards.
Here’s how hospitals and healthcare facilities are using TrackNFix every day:
Patient Room Requests
Patients can scan the QR code posted in their room to report an issue from a broken light to a spill on the floor without having to call nursing or front desk staff.
The issue is automatically routed to the right department with all the details, including the exact location and any photos.
Result: Faster response times, happier patients, and higher service scores.
Restroom & Public Area Alerts
Visitors or staff can scan a posted QR code to report cleanliness or maintenance needs in restrooms, waiting areas, or corridors.
The EVS team receives immediate notification and can respond right away.
Result: Cleaner, safer public spaces and fewer complaints.
Facility & Safety Requests
Nursing or clinical staff can quickly report broken fixtures, spills, or safety hazards anywhere in the facility.
The right team is alerted instantly no paperwork or phone calls needed.
Result: Improved communication, reduced risk, and faster fixes.
