Walsh is more of a partner than a vendor
We have a number of Walsh solutions supporting our different service areas; Walsh QA Inspector, HKTMS (Housekeeping Task Management System), Walsh Pest Manager, and Walsh Laundry Quality. These all function as part of a single platform.
One of the problems i have experienced with other vendors is that they are good at selling software, but not great at implementation and support. Walsh is proactive and invests constantly in my facility and my staff.
Walsh’s Customer Service Team supports all my people from Housekeepers to my Assistant Director. They actually answer the helpline and call back to follow up.
Today, whether I speak with the President or one of their engineers, the Walsh team is focused on understanding and solving my problems, not simply selling me software.
Walsh has earned our trust over the past 4 years and is more of a partner than a vendor.