Improve Patient Satisfaction Instantly
Don’t you want to know when there is an issue?
Give your patients, staff, and visitors the power to instantly report any issue. By scanning a QR code, they create a ticket and automatically dispatch it to the correct member of your team. You will fix issues before they become problems; avoid delays, lost issues, and manual record keeping.
TracknFix transforms real-time interactions into measurable operational performance, helping your team respond faster, improve accountability, and elevate the patient experience.
The Challenge with Traditional Service Requests
In fast-paced healthcare environments, service requests are often:
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- Delayed or lost between teams and shifts
- Time consuming and bothersome, involving phone calls and messages
- Poorly or never tracked, lacking accountability and analysis
The result? Frustrated patients and staff, slow response times, and a negative impact on patient satisfaction.
TracknFix eliminates these gaps with a simple, real-time solution.
Did you know?
With Walsh TracknFix your users can:
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- Add photos to their requests
- Provide detailed notes
- Opt-in to receive updates by email
- Re-Open a ticket that was not resolved to their satisfaction
- No app nor sign-up required
From Report to Resolution, Without Friction
TracknFix streamlines the entire service request process from start to finish:
Scan & Report Instantly
QR codes placed throughout your facility allow anyone to report an issue in seconds. Precise location data is captured automatically, no guesswork required.
Smart Routing to the Right Team
Requests are instantly directed to the appropriate department and team member, eliminating delays and manual coordination.
Real-Time Visibility
Track request status, response times, progress in real time across teams and locations.
Closed-Loop Accountability
Ensure every issue is resolved and documented with full transparency and tracking.
Drive Measurable Operational Improvements
TracknFix goes beyond simple reporting; Walsh’s industry leading reporting and insights enable better decision-making and performance across your organization.
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- Reduce response times with instant request routing
- Improve staff efficiency by eliminating manual communication
- Increase accountability with full request tracking and visibility
- Enhance patient satisfaction through faster issue resolution
- Standardize service delivery across departments and facilities
- Save time and effort with automated data input and reporting
Designed for Healthcare Environments
TracknFix is built to meet your needs:
Patient Rooms
Enable patients to report concerns instantly, without needing to call or wait.
Faster response, improved patient experience
Public Areas
Allow visitors and staff to flag cleanliness or maintenance issues in real time.
Cleaner, safer shared spaces
Environmental Services (EVS)
Streamline cleaning requests and improve response coordination.
Increased efficiency and visibility
Maintenance & Facilities
Capture and route repair requests instantly with precise location data.
Faster resolution and reduced downtime
Staff Reporting
Give frontline teams a simple way to report issues as they happen.
Better communication and fewer missed requests
Simple to Deploy. Easy to Use.
TracknFix is designed for rapid rollout with minimal training required.
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- No app required for users
- Works on any mobile device
- Intuitive, easy-to-use interface
- Scalable across single sites or multi-location operations
- You get Walsh’s famous customer support during setup and ongoing operations
Part of the Walsh Quality Platform
TracknFix integrates seamlessly with your existing Walsh solutions, connecting service requests with inspections, task management, and quality assurance workflows.
One platform. Complete visibility. Better outcomes.
See TracknFix in Action
Discover how TracknFix can help your team respond faster, improve accountability, and deliver a better patient experience.