Clean & Safe Everyday
Kenner Army Health Clinic
Overview
The EVS Team at Kenner Army Health Clinic takes their mission seriously. Like most Army facilities, they oversee numerous contracts and contractors in order to maintain a safe and clean environment for the 30,000 registered soldiers and personnel.
Ensuring Top Performance
To ensure that their patients and staff enjoy a top rated, clean facility, Jerry Britt, Chief EVS, inspects room cleanliness every day. He tracks performance and follows-up to ensure that all deficiencies are corrected immediately.
In 2022, Jerry realized that their manual inspection process could no longer meet their needs. That is where Walsh came in. By implementing Walsh QA Inspector, Kenner Army Health Clinic moved from a slow, manual process to a responsive, real-time inspection and reporting system. Instead of waiting for deficiencies and reports to be compiled, Jerry Britt now sends out detailed deficiency notifications instantly and follows-up automatically.
“I get a report every morning… I know what’s been sitting there and needs to be fixed.”
The Challenge
For EVS Leadership, quality assurance is not about checking boxes, it means finding issues early, communicating clearly, and making sure contractors correct problems immediately. At Kenner Army Health Clinic, less time is needed to document findings, freeing up the time and attention to act upon them.
“I’d spend all morning inspecting and another couple hours writing everything up. Now it’s instant.”
The Walsh QA Approach
With Walsh QA Inspector, the goal is not simply to digitize a paper process. Walsh QA is a systematic and highly automated quality solution that delivers actionable data to management with instant notifications, photographic support, and detailed reporting.
Walsh QA Inspector identifies deficiencies by clinic, department, room, and even the item or surface, giving the entire chain of responsibility a precise understanding of where issues exist and what to do about them. Daily reporting and follow-up visibility made it easy to monitor unresolved discrepancies and focus on the areas that need correction.
A Better Way to Manage Accountability
One of the biggest challenges is holding cleaning contractors accountable. Mr. Britt can now share detailed inspection results instantly, with photographic proof!
That changed the conversation; Contractors can now see exactly where performance was falling short and leadership had documentation to support follow-through and even penalties. Open issues were no longer easy to overlook because they remained visible until resolved.
“I can show my contractor exactly where they’re slacking… and they can fix it.”
Time Recovered for Higher-Value Work
The impact was not limited to visibility alone. Walsh QA Inspector gave Jerry more time for oversight. Before Walsh, inspections were followed by hours of manual reporting and emails. With Walsh, inspections and reporting happen together and instantaneously, resulting in more than two hours saved each day.
Operational Impact
Walsh helped Kenner Army Health Clinic achieve:
Instant communication of inspection results and faster resolution of discrepancies
Daily visibility into open and unresolved deficiencies
Stronger contractor accountability and follow-through
More efficient oversight across 7+ service contracts
More than 2 hours per day/10 hours per week regained for inspections and oversight
Why this Story Matters
Kenner Army Health Clinic’s experience shows that more efficient oversight makes the right information available at the right time. By helping the clinic move from manual documentation to real-time quality assurance visibility, Walsh delivers a smarter way to oversee their contractor’s performance, reduce administrative burden, and support consistent standards across the facility.
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