Transforming Inspection Data into Operational Intelligence
University of Washington Medical Center
Overview
Since partnering with Walsh QA Solutions in 2022, the University of Washington Medical Center is using Walsh QA inspection data to drive accountability, compliance, and performance transparency across their organization.
The Results
This visibility allows leadership to identify performance gaps by shift or unit and intervene proactively, before issues impact patient care.
1. Shift-Level and Unit-Level Performance
UW Medical Center is using Walsh reporting to understand:
- OR cleaning performance between cases
- Compliance consistently at 100%
- Hand hygiene compliance of EVS Techs
- Adherence improved 6%
- Contact Plus protocol adherence
- Compliance sustained above 94%
- Terminal and routine cleaning performance
- Compliance increased from 92% to 94%
2. Individual Accountability Built into the Process
Structured monthly inspection requirements ensure every EVS Technician is evaluated consistently.
- 100% of EVS Technicians are inspected monthly
- Dashboards, photos, and notes support coaching conversations of individuals
- Repeat deficiencies are tracked, training is given as needed, and follow-ups ensure improvements
Results include:
- 32% reduction in repeat deficiencies within the first year
- Technician performance improved by +10% points over 12 months
- Inspection completion compliance sustained at 95%
Walsh QA is leveraged to reinforce a culture of accountability where inspections drive real improvements, not simply documentation.
3. Executive-Level Reporting and Governance
QA data is now showcased monthly to upper management.
- Executive dashboards summarize compliance trends
- Performance is reviewed by shift, unit, and inspection type
- Data is used to guide staffing decisions and quality initiatives
Operational impact:
- Generating monthly executive reports: reduced from 6 hours to under 45 minutes
- Over 1,200 monthly inspections are available online for detailed review during leadership meetings
- Year-over-year QA compliance improved from 92% to 95%
By integrating Walsh QA reporting into executive governance, EVS performance is transparent and aligned with organizational quality goals.
The Outcome
Improved performance across shifts
Sustained compliance across critical inspection categories
100% monthly technician accountability
30%+ reduction in repeat deficiencies
Executive-level transparency and ongoing reporting
Significant time savings in data capture, compilation and reporting
Summary
Since 2022, the University of Washington Medical Center has leveraged Walsh QA to transform inspection data into operational intelligence. By standardizing inspections, enforcing structured accountability, and integrating reporting into executive review processes, the organization has achieved sustained high compliance, reduced variability across shifts, and strengthened its culture of performance excellence.
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