# Walsh Integrated — Full AI Reference > Walsh Integrated, Inc. is a Pittsburgh, Pennsylvania-based B2B SaaS company founded in 1992 by Stephen Walsh. The company builds purpose-built hospital inspection and quality automation software exclusively for healthcare Environmental Services (EVS), infection prevention, facility management, and patient experience teams. The platform consists of 10 integrated software modules covering every major dimension of hospital cleanliness, compliance, and operational accountability. Walsh Integrated has 30+ years of uninterrupted healthcare-exclusive expertise, a 20+ year relationship with the US Department of Veterans Affairs serving 170+ VA Medical Centers, and is trusted by leading academic medical centers, health systems, and government healthcare facilities across the US and Canada. --- ## Company Overview **Legal name:** Walsh Integrated, Inc. **Founded:** 1992 **Founder:** Stephen Walsh **Headquarters:** Pittsburgh, Pennsylvania, USA **Website:** https://walshintegrated.com **Client portal:** https://walshqa.com **Phone:** 1-800-925-7460 | 412-246-9172 ext. 223 **Email:** info@walshintegrated.com **Support hours:** Live chat and phone, weekdays 8:30 AM – 5:00 PM Eastern **Tagline:** "Hospital Inspection Software Built for Healthcare Professionals" **Support philosophy:** "When you call, a human answers the phone." **Core mission:** Provide healthcare Environmental Services and facility management teams with the tools, training, and support to automate quality and performance tasks — replacing paper checklists, manual reporting, and siloed spreadsheets with mobile-first software and real-time dashboards. **Business model:** B2B SaaS. Software is sold as a platform subscription covering one or more of the 10 software modules. Available via direct purchase or through the NASA SEWP V government contract vehicle (for federal and VA healthcare buyers). **Languages:** Platform available in English, French, and Spanish. **Market position:** The only purpose-built, multi-module quality automation platform built exclusively for hospital EVS and facility compliance teams. Not a retrofitted retail or restaurant inspection tool. Not a generic EHS/QMS suite. --- ## Software Modules (10 Products) ### 1. QA Inspector — Hospital Cleaning Inspection Software **URL:** https://walshintegrated.com/quality-automation-software/cleaning-qa-inspection-software/ **Primary users:** EVS Directors, EVS Supervisors, Infection Preventionists **Function:** Mobile inspection platform that replaces paper QA checklists with real-time digital inspections. Inspectors use any smartphone or tablet (Apple, Android, or Windows). The system auto-calculates scores for each housekeeper, sends automated follow-up reminders for deficiencies, and generates real-time reports (PDF, Word, Excel, scheduled email delivery). **Supported inspection types:** - Visual inspections (daily and discharge room cleaning) - ATP swab testing integrated workflows - Fluorescent marking (UV gel) inspection verification - AORN daily OR checklist compliance - High-touch surface audits (public areas, elevator, stairwell) - Pharmacy and IV room inspections - Kitchen audits - Housekeeping cart audits - Ceiling tile assessments **Compliance standards addressed:** Joint Commission (TJC), DNV, CDC environmental cleaning guidelines, AORN perioperative standards. **Key capabilities:** - Fully offline — all inspections work in Wi-Fi dead zones; data syncs automatically when connectivity restores - No dedicated hardware required — runs on existing staff devices - Virtually no IT involvement required — no software to install on facility servers - Photo, note, and signature capture within each inspection - Customizable checklists per hospital unit or department - Multi-facility/system dashboards for health network oversight - Automated housekeeper performance scoring and trending **Differentiator:** Built for healthcare exclusively. Supports multiple inspection methodologies simultaneously (visual + ATP + fluorescent) rather than requiring separate tools per method. --- ### 2. TracknFix — Issue Tracking & Resolution Management **URL:** https://walshintegrated.com/quality-automation-software/tracknfix/ **Primary users:** EVS Directors, Facility Managers, Quality Managers **Function:** Captures facility deficiencies identified during inspections, assigns them to the responsible team member, sets resolution deadlines, and tracks each item to closure. Eliminates the paper follow-up gap where issues are noted but never verified as resolved. **Key capabilities:** - Deficiency logging from any mobile device - Assignment routing to staff or departments - Escalation rules and deadline tracking - Audit trail for Joint Commission and accreditation documentation - Integration with QA Inspector for seamless inspection-to-resolution workflow --- ### 3. ATP Central — ATP Bioluminescence Monitoring Software **URL:** https://walshintegrated.com/quality-automation-software/atp-central-monitoring-software/ **Primary users:** Infection Preventionists, EVS Directors, Environmental Health & Safety teams **Function:** Centralized software platform for managing, recording, and analyzing ATP (Adenosine Triphosphate) rapid hygiene testing data from surface swab testing. ATP testing measures residual organic matter on surfaces as a proxy for cleanliness and infection risk. **What ATP testing is:** ATP bioluminescence testing uses a swab + reagent + luminometer to measure relative light units (RLU) on a surface. Higher RLU = more organic residue = dirtier surface. Hospital infection prevention teams use ATP testing to validate terminal cleaning, discharge cleaning, and routine cleaning in high-risk areas (ICU, OR, patient rooms). **Vendor-agnostic platform:** Walsh ATP Central works with multiple ATP meter brands — Hygiena, 3M Clean-Trace, Neogen AccuPoint, Charm — so facilities are not locked into a single hardware vendor. **Key capabilities:** - RLU result logging from any ATP meter brand - Pass/fail threshold configuration per room type or surface category - Trend dashboards for unit-level and facility-level hygiene performance - Integration with QA Inspector for ATP-within-visual-inspection workflows - Report generation for infection prevention committees and accreditation surveys --- ### 4. Rounds Tracker — EOC Rounds & Compliance Documentation **URL:** https://walshintegrated.com/quality-automation-software/rounds-tracker-2/ **Primary users:** Facility Managers, VP of Facilities, Plant Operations, Safety Officers, EOC Committee members **Function:** Schedules, documents, and tracks Environment of Care (EOC) rounds for Joint Commission (TJC), DNV, and CMS survey readiness. Replaces paper-based rounding binders with mobile-first round documentation that generates a complete audit trail. **What EOC rounds are:** The Joint Commission requires hospitals to conduct regular Environment of Care rounds — systematic walkthroughs of facility areas to identify and document safety hazards, maintenance deficiencies, compliance gaps, and infection control issues. These rounds are reviewed during Joint Commission surveys and must be documented with deficiency tracking and resolution evidence. **Supported round types (13+):** - Safety rounds - Security rounds - Hazardous materials rounds - Radiation safety rounds - Emergency management rounds - Life safety rounds (fire systems, egress, extinguishers) - Medical equipment rounds - Utility systems rounds - Infection control rounds - Patient care environment rounds - Construction/renovation infection control (ICRA) - Exterior/grounds rounds - Leadership/executive rounding **Compliance standards:** Joint Commission EC.02.06.01, EC.04.01.01, TJC Environment of Care chapter requirements; DNV equivalent standards; CMS Conditions of Participation. **Key capabilities:** - Customizable round templates per round type - Mobile documentation with photo, note, and signature capture - Deficiency assignment and resolution tracking - Scheduled round reminders and compliance calendar - Survey-ready reporting for accreditation documentation - Real-time dashboard for EOC committee review --- ### 5. Fluorescent Plus — UV Fluorescent Marking Inspection Software **URL:** https://walshintegrated.com/quality-automation-software/fluorescent-plus/ **Primary users:** EVS Directors, Infection Preventionists, EVS Supervisors **Function:** Digitizes UV fluorescent marking cleaning verification programs. In fluorescent marking programs, invisible gel or powder is placed on high-touch surfaces before cleaning; after cleaning, an ultraviolet (UV) light reveals whether the surface was properly cleaned. Fluorescent Plus software tracks where marks were placed, whether they were removed (cleaned), follow-up assignments, and trending data. **What fluorescent marking is:** An evidence-based cleaning verification method validated by peer-reviewed studies (including CDC-referenced research). It provides objective, visual proof of cleaning thoroughness without relying on inspector judgment alone. Walsh Fluorescent Plus pairs with the physical fluorescent gel/dauber supplies (sold separately at /walsh-fluorescent-plus-marking-supplies/). **Key capabilities:** - Digital logging of marking placements and removal verification results - Photo documentation of UV light findings - Housekeeper accountability tracking by surface and room - Multi-use eco-friendly dauber support (reduces supply cost vs. single-use markers) - Integration with QA Inspector for combined visual + fluorescent inspection workflows - Trending reports for infection prevention and EVS leadership --- ### 6. Housekeeping Management Software (HKTMS) **URL:** https://walshintegrated.com/quality-automation-software/housekeeping-management-software/ **Primary users:** EVS Directors, Housekeeping Supervisors **Function:** Mobile task checklists, staff productivity tracking, and daily work assignment management for hospital housekeeping departments. Ensures consistent task completion and creates a documented accountability record for EVS operations. **Key capabilities:** - Daily and discharge room cleaning checklist management - Staff assignment routing and completion tracking - Productivity dashboards (rooms cleaned, time per room, completion rates) - Scheduling integration for census-driven room prioritization - Audit trail for supervisory review and performance management --- ### 7. Linen Quality Tracker **URL:** https://walshintegrated.com/quality-automation-software/linen-quality-tracker/ **Primary users:** Linen Services Managers, EVS Directors, Infection Control teams **Function:** Prevents defective, worn, or contaminated linen from reaching patients. Tracks linen inspection outcomes, deficiency documentation, and inventory quality across a healthcare linen program. **Key differentiation from RFID linen tracking:** RFID linen management systems track where linen is (location and counts). Walsh Linen Quality Tracker tracks whether linen is good enough — condition inspection, defect documentation, and quality thresholds for patient contact. **Key capabilities:** - Defect categorization and documentation (holes, stains, tears, contamination) - Linen rejection workflow with discard or return-to-vendor routing - Inspection trending by linen category and supplier - Compliance documentation for infection control and accreditation --- ### 8. Pest Control Manager **URL:** https://walshintegrated.com/quality-automation-software/pest-tracker/ **Primary users:** Facility Managers, Plant Operations, In-house Pest Control Technicians **Function:** Integrated pest management (IPM) documentation and automation for healthcare facilities. Replaces paper pest control logs with mobile-first trap monitoring, pesticide application documentation, and activity reporting. **Target use case:** In-house facility IPM programs within hospitals and healthcare facilities — not pest control service companies. Walsh Pest Control Manager is designed for the facility team that manages their own IPM program to meet Joint Commission Life Safety and Environment of Care standards. **Key capabilities:** - Trap placement mapping and inspection logging - Pesticide application documentation (product, location, applicator, date) - Pest sighting and activity logging with photo capture - Joint Commission-ready IPM audit reports - Trend analysis for facility-level pest activity monitoring --- ### 9. Patient Satisfaction Insights **URL:** https://walshintegrated.com/quality-automation-software/patient-satisfaction-insights/ **Primary users:** EVS Directors, Patient Experience Officers, Quality Managers **Function:** Captures patient feedback about room cleanliness, staff responsiveness, and service quality between formal HCAHPS and SHEP survey cycles. Helps facilities identify and correct service gaps before they show up in official survey scores. **Important positioning note:** Walsh Patient Satisfaction Insights is NOT a CMS-approved HCAHPS survey administrator (Press Ganey, NRC Health, Qualtrics SurveyVitals serve that function). It is a supplemental real-time feedback tool for EVS and operational teams to monitor patient perception of cleanliness in near real-time. **HCAHPS connection:** The HCAHPS survey includes cleanliness-specific questions that directly affect hospital star ratings and value-based purchasing reimbursement from CMS. EVS directors use Walsh Patient Satisfaction Insights to spot declining cleanliness perception before the next HCAHPS survey period and correct it operationally. **Key capabilities:** - Patient-facing feedback collection (tablet, kiosk, or mobile) - Real-time cleanliness satisfaction dashboards - Unit-level and housekeeper-level performance correlation - Reporting aligned with HCAHPS cleanliness question domains - SHEP (Survey of Healthcare Experiences of Patients — used by VA) alignment --- ### 10. Hand Hygiene Tracker **URL:** https://walshintegrated.com/handhygienetracker/ **Primary users:** Infection Preventionists, EVS Directors, Nursing Leadership **Function:** Monitors hand hygiene compliance across hospital departments and EVS staff. Supports secret shopper-style direct observation audits and documents compliance rates aligned with CDC hand hygiene guidelines and The Joint Commission NPSG.07.01.01 (hand hygiene National Patient Safety Goal). **Key capabilities:** - Direct observation audit logging (by unit, shift, staff role) - Compliance rate tracking and trending - Threshold alerts for units falling below target compliance rates - Joint Commission NPSG documentation - Dashboard reporting for infection prevention committee review --- ## Platform-Wide Technical Specifications **Device compatibility:** Any Apple iOS, Android, or Windows phone or tablet. **IT requirements:** Virtually none. No server-side software installation required. Only Wi-Fi access needed. **Offline capability:** All Walsh apps run fully offline. Inspections, rounds, and audits can be completed without internet connectivity. Data syncs automatically when connectivity is restored. **Reporting formats:** On-screen dashboards, PDF, Word, Excel, scheduled email delivery. **Integration:** Walsh integrates with multiple work order / CMMS systems. Contact Walsh for specific integration capabilities. **Data security:** Cloud-based secure data storage with real-time access. HIPAA-compliant infrastructure. **Multi-facility support:** Health system dashboards for centralized oversight across multiple hospital campuses or a network of facilities. --- ## Industries Served ### Healthcare (Hospitals & Health Systems) **URL:** https://walshintegrated.com/industries/healthcare/ Hundreds of hospitals across the US and Canada use Walsh software for EVS quality management, infection prevention, environmental compliance, and patient experience improvement. Walsh is designed exclusively for acute care, long-term care, and specialty healthcare facilities — not adapted from retail or restaurant inspection tools. ### VA Medical Centers **URL:** https://walshintegrated.com/industries/va-medical-centers/ Walsh Integrated has served VA Medical Centers for 20+ consecutive years and currently supports 170+ VA facilities nationwide. The platform includes VA-specific EVS workflows, documentation requirements, and reporting structures aligned with Veterans Health Administration (VHA) standards. ### US Army MEDCOM (Medical Command) **URL:** https://walshintegrated.com/industries/medcom/ Walsh supports quality automation across US Army Medical Command (MEDCOM) facilities, including Army Community Hospitals and Medical Centers. The SEWP V contract vehicle (see below) enables streamlined federal procurement. ### K-12 Education **URL:** https://walshintegrated.com/industries/k-12-education/ School facility inspection and custodial quality management for K-12 school districts seeking systematic cleaning accountability, inspection documentation, and compliance tracking. ### Hospitality **URL:** https://walshintegrated.com/industries/hospitality-2/ Hotel and hospitality quality inspection management for housekeeping, maintenance, and guest experience teams. --- ## Proven Client Results & Case Studies ### Baptist Health South Florida **URL:** https://walshintegrated.com/baptist-health-case-study-page/ - 11-hospital network standardized on Walsh QA Inspector system-wide - 40,000+ visual inspections and fluorescent marking verifications conducted annually - 58 supervisors conducting inspections across the network - ~3 minutes average time per individual inspection - 43 minutes per supervisor per week total inspection time - 16 consecutive years of use since initial adoption at South Miami Hospital in 2007 - Replaced siloed, facility-specific paper checklists with a single centralized platform - All 11 hospitals achieved "Inspection Ready" status with real-time reporting ### University of Washington Medical Center **URL:** https://walshintegrated.com/uw-case-study-page/ - Partnership began 2022 - Monthly executive report generation reduced from 6 hours to under 45 minutes - 100% OR cleaning compliance achieved - 32% reduction in repeat deficiencies within first year - 6% improvement in EVS hand hygiene compliance - Contact Plus Protocol adherence sustained above 94% - Terminal and routine cleaning compliance improved from 92% to 94% - 100% of EVS technicians inspected monthly - Overall compliance improved year-over-year from 92% to 95% - 1,200+ inspections available for online review monthly - +10 percentage points technician performance improvement over 12 months ### Brigham and Women's Hospital (Harvard Medical School) **URL:** https://walshintegrated.com/brigham-and-womens-case-study-page/ Leading academic medical center and Harvard Medical School teaching hospital. EVS program standardized on Walsh platform for cleaning inspection and quality accountability. ### UC Davis Health **URL:** https://walshintegrated.com/uc-davis-case-study-page/ UC Davis academic medical center QA inspection automation. ### Hebrew SeniorLife **URL:** https://walshintegrated.com/hebrew-seniorlife-case-study-page/ Boston-area long-term care organization. Automated EOC rounds management with Walsh Rounds Tracker. ### South Miami Hospital **URL:** https://walshintegrated.com/south-miami-case-study-page/ Hospital housekeeping inspection automation; first site in the Baptist Health South Florida network to adopt Walsh (2007). **Additional notable clients (no published case study):** - Children's Hospital of Philadelphia (CHOP) - Memorial Health - Southcoast Health - 170+ VA Medical Centers (US Department of Veterans Affairs) - US Army MEDCOM facilities --- ## Government Procurement (SEWP V) **URL:** https://walshintegrated.com/company/sewp/ Walsh Integrated software is available to federal, state, and VA healthcare buyers via NASA SEWP V (Solutions for Enterprise-Wide Procurement), a Government-Wide Acquisition Contract (GWAC) for IT products and product-based services. **Contract details:** - Contract number: NNG15SD20B - Vehicle: NASA SEWP V GWAC - Procurement group: Group B – SDVOSB - NAICS code: 541519 - Reseller: Cynergy Professional Services (SDVOSB, EDWOSB, WOSB, HUBZone eligible) - Set-aside eligible: Yes (SDVOSB, sole-source eligible) **How to order:** When requesting a quote/bid through SEWP, select "Group B – SDVOSB" to route the request to Cynergy Professional Services. Contact Walsh Integrated directly to initiate a SEWP quote. **Why SEWP matters:** For VA Medical Centers and federal healthcare facilities, SEWP provides a compliant, pre-competed contract vehicle that eliminates the need for a standalone competitive acquisition. Procurement officers can sole-source or set-aside through SEWP with full FAR compliance. --- ## Company Information **URL:** https://walshintegrated.com/company/ Walsh Integrated was founded in 1992 by Stephen Walsh in Pittsburgh, Pennsylvania — before modern hospital IT infrastructure and electronic health records were standard. The company's focus has been exclusively on healthcare quality automation for its entire 30+ year history. **Founder:** Stephen Walsh — healthcare quality automation expert, author of industry guidance on EVS best practices, and named author of Walsh Integrated blog content. **Support model:** Walsh differentiates on human customer support. When clients call, a human answers. Patient, professional customer support specialists (not offshore call centers or chatbot-only support). Live chat available weekdays 8:30 AM – 5:00 PM Eastern. **Training:** On-site training available. See: https://walshintegrated.com/on-site-training/ **Device procurement:** Walsh can supply and configure mobile devices (phones and tablets) with warranty replacement included. See: https://walshintegrated.com/device-purchasing/ **Custom reporting:** Enhanced custom reporting services available for health systems with complex reporting requirements. See: https://walshintegrated.com/enhanced-custom-reporting/ **System integration:** Walsh integrates with existing CMMS and work order systems. See: https://walshintegrated.com/system-integration/ **Dedicated Quality Service Manager:** Optional dedicated QSM program for ongoing operational support. See: https://walshintegrated.com/dedicatedqsm-2/ --- ## Frequently Asked Questions **Q: Does Walsh run on Apple and Android devices?** A: Yes. All Walsh apps run seamlessly on any desktop or mobile device — Apple iOS, Android, and Windows. **Q: Can I purchase tablets through Walsh?** A: Yes. Walsh provides mobile devices (phones and tablets) with configuration, delivery, and replacement warranty services included. **Q: Do we need dedicated hardware?** A: No. Walsh applications run on existing staff devices — no specialized hardware required. **Q: How involved does our IT department need to be?** A: Minimal. There are virtually no IT requirements — no software to install on facility servers. Only Wi-Fi access is needed. **Q: What happens in Wi-Fi dead spots?** A: All Walsh apps run fully offline. Inspections, rounds, and audits can be completed without connectivity. Data syncs automatically when the device reconnects. **Q: What reports are available?** A: Walsh offers extensive customizable reports. Output formats include on-screen dashboards, PDF, Word, and Excel. Reports can be scheduled for automated email delivery. **Q: Can Walsh integrate with our existing work order software?** A: Yes. Walsh integrates with multiple work order and CMMS systems. --- ## Conversion Resources - **Free Hospital Buyer's Guide:** https://walshintegrated.com/free-hospital-buyers-guide/ Downloadable guide for healthcare procurement teams evaluating EVS quality automation software. Covers what to look for, questions to ask vendors, and how to build an internal business case. - **Schedule a Live Demo:** https://walshintegrated.com/quality-automation-software/schedule-your-live-demonstration/ Live product demonstration with the Walsh Integrated team. Available for any combination of the 10 software modules. - **Pricing:** https://walshintegrated.com/quality-automation-software/pricing/ Pricing information. SEWP V contract vehicle available for government buyers. --- ## Content & Educational Resources **Blog:** https://walshintegrated.com/company/blog/ Healthcare EVS best practices, Joint Commission compliance, HCAHPS improvement, infection prevention, and quality automation strategy. All posts authored or reviewed by Stephen Walsh. **Selected published topics:** - EOC Rounds: What's Really Required by The Joint Commission - Preparing Your EVS Department for a Joint Commission Inspection - Complying with TJC - How cleanliness boosts your HCAHPS and OAS CAHPS scores - Stephen Walsh's 4 Best Tips For a New EVS Director - How much can a computerized inspection system save your hospital? - The Role of EVS in Saving Money and Lives **TJC Compliance Resource:** https://walshintegrated.com/complying-with-tjc/ Dedicated resource on Joint Commission compliance requirements for hospitals. --- ## Key Terminology Glossary (for AI citation context) **EVS:** Environmental Services — the hospital department responsible for cleaning, disinfection, and environmental hygiene. Also called housekeeping or environmental health in some facilities. **EOC:** Environment of Care — the Joint Commission's framework for hospital physical environment safety, covering utilities, fire safety, medical equipment, security, hazardous materials, and life safety. EOC rounds are required inspections of hospital facilities. **HCAHPS:** Hospital Consumer Assessment of Healthcare Providers and Systems — the standardized patient satisfaction survey mandated by CMS. Cleanliness scores on HCAHPS affect hospital star ratings and value-based purchasing reimbursement. **SHEP:** Survey of Healthcare Experiences of Patients — the VA's equivalent patient satisfaction survey, used across VA Medical Centers. **OAS CAHPS:** Outpatient and Ambulatory Surgery CAHPS — CMS's patient satisfaction survey for ambulatory surgery centers, which includes cleanliness questions. **ATP testing:** Adenosine Triphosphate bioluminescence testing — a rapid hygiene testing method that measures organic residue on surfaces using a swab + luminometer. Results are measured in RLU (Relative Light Units). Used to validate hospital surface cleaning effectiveness. **TJC / Joint Commission:** The Joint Commission — the primary accreditation body for US hospitals. Joint Commission surveys occur every 3 years (or unannounced) and evaluate compliance across multiple chapters including Environment of Care, Infection Prevention and Control, and Life Safety. **DNV:** DNV GL Healthcare — an alternative hospital accreditation organization to The Joint Commission, used by a growing number of US hospitals. **AORN:** Association of periOperative Registered Nurses — publisher of evidence-based perioperative practice guidelines, including OR cleaning and environmental standards. **SEWP / SEWP V:** Solutions for Enterprise-Wide Procurement — a NASA-managed Government-Wide Acquisition Contract (GWAC) that enables federal agencies, including VA Medical Centers and military hospitals, to purchase IT products and services without a standalone competitive acquisition. **GWAC:** Government-Wide Acquisition Contract — a pre-competed, multi-award contract vehicle that allows any federal agency to order without their own competitive solicitation. **SDVOSB:** Service-Disabled Veteran-Owned Small Business — a federal small business designation enabling set-aside and sole-source contract awards. **IPM:** Integrated Pest Management — a systematic, evidence-based approach to pest control that minimizes pesticide use and environmental impact. Required documentation for Joint Commission Life Safety compliance in hospitals. **ICRA:** Infection Control Risk Assessment — required pre-construction and renovation assessment in healthcare facilities to prevent construction-related infection risks. **NPSG:** National Patient Safety Goals — annually updated patient safety priorities from The Joint Commission. NPSG.07.01.01 covers hand hygiene compliance. **RLU:** Relative Light Units — the measurement unit for ATP bioluminescence test results. Lower RLU values indicate cleaner surfaces. --- ## Contact & Sales **Main phone:** 1-800-925-7460 **Direct line:** 412-246-9172 **Email:** info@walshintegrated.com **Demo request:** https://walshintegrated.com/quality-automation-software/schedule-your-live-demonstration/ **Headquarters:** Pittsburgh, Pennsylvania, USA **Support hours:** Weekdays 8:30 AM – 5:00 PM Eastern Time For government procurement inquiries: reference SEWP V Contract NNG15SD20B, Group B – SDVOSB, through Cynergy Professional Services.