Here is the deal; we are not massive so we can’t ignore reality.
(we promise that if we ever get massive we won’t start.)
We know customer service is a sore point with many software companies; impersonal and not particularly helpful.
We decided a long time ago that it is smarter to listen to our customers carefully and just …. help them out.
So here is our secret plan
When you call, a human answers the phone.
When you have a problem we help you with it.
If we don’t solve your problem quickly, we don’t give up.
We are happy to show you how to do things a few times, or more.
We actually want to help you use our technology because we believe that it will really make your life better.
Getting you started
We follow a strictly defined roll-out process crafted over hundreds of installations and thousands of hours.
We strive to get you up and running quickly and with the smallest impact on your day to day operations.
We gather data, configure your database, train all of your personnel in as many sessions as you need,
and actually call you (yes, on a telephone) to make sure everything is working.
What our customers have to say …
These Walsh people care. We didn’t know that before we started but came to understand it quickly. Anytime we have a problem, Tom, our Customer Support guy (who is amazing and maybe deserves a raise… just saying) helps us out. The software helps us more than we had hoped for, and they are always working to make it better.
Teaching Affiliate of Harvard Medical School
Understanding your needs
We take the time to understand your needs. We will ask you questions and then guide you to whichever Walsh solution is best for you.
Your learning center
We have spent a ton of time and effort trying to make our solutions “patently obvious to the most casual observer“. But, we do recognize that there are all sorts of different people; some adopt technology faster than others.
Our trainers work closely with you and your team to ensure that everyone understands and is comfortable.
Rollout phase? System upgrade? Hired new personnel? We are always available.